A single platform to manage all your digital channels
Put your clients in control of their banking experience and allow them to choose the adequate channel for their needs and preferences.
Our digital banking platform allows financial institutions to effectively implement their digital channels under a scalable diagram. This allows the incorporation or elimination of channels according to your strategy and the market’s needs, thanks to the fact that our product is built on a multilayer platform, it makes the most out of current assets, through the integration of your core and other business apps, reusing in an effective way each one of the components.
We count with web, mobile and wearable apps, to download channels such as: Internet Banking, Mobile Banking, Watch Banking, Kiosks, Beacons, SMS Banking, P2P Payments, Branch FrontOffice, Contact Center and Back Office. All of these with an attractive interface, consistent among the different channels and totally personalizable. .
Our online banking portal on the web answers to the new client demands, with powerful functions and a totally responsive design, fresh, innovative and modern, that allows an effective virtual customer service experience.
Clients are ever more connected, and they demand mobility and availability from their financial institutions. That is why that mobile banking is the channel presenting the most growth. You can provide access to your services at anytime and anywhere with our mobile app, compatible with different operative systems.
Allow your clients to check on their money anywhere they are. They can make easy wire transfers and payments from their wrists, find close ATMs and branch offices, and enjoy access to your accounts. Available for Android and Apple SmartWatch.
: Integrate a new easy and intuitive form of interaction to your institution. The kiosks allow immediate access to a group of transactions, services and searches that can be made directly by the client, with a high degree of autonomy, security and rapidly.
The beacons are internal positioning devices that allow us to localize objects, in this case, people that enter your branch offices with Smartphones. From that moment on you will be able to interact with them using this channel.
Incorporate those clients that do not have a smartphone to the benefits of an omnichannel banking platform. Our messaging app has an interactive menu where your clients will be able to consult, transfer, pay, reload and receive notifications from the comfort of their phones.
Allow your financial institution to be a part of the fintech world by using our “person-to-person” payment platform. Our app has a simple interface that allows users to send and receive money using their contact library in their phones. The wallet can be managed through independent payment points, or by connecting it to their own bank account to make it easier. If you wish to send money anywhere in the world, you can do it since we have a payment option available for cryptocurrencies.
We provide an agile platform to manage the daily activities of your branch offices, connected to a single customer service channel that allows your institutions to be more effective and to improve your client’s experience
Allow for your institutions to have a faster and more effective way to answer to your clients. Our call center is design for increasing the service quality, facilitating the interaction between agents and your clients.
In this module you will find all that you need for the administration of the platform, as well as the functionalities that will positively impact your business, such as: campaign management, content management, document management, data analytics tools, among others. .
User experience that makes the difference
Omnibanca is present through the different self-service and assisted points of contact, allowing financial institutions to meet and exceed client expectations. Clients are more demanding of availability, fluidity, capacity and simplicity.
We offer a modern, fluid and institutive user experience, with simple but powerful components, which allows for quick response times. Additionally, it is totally personalizable, so Omnibanca adjusts to deliver the features and standards of your brand (image, colors, logos, fonts, etc.)
We have interfaces specially designed to be searched from the web, mobiles and wearables, which automatically adapt to the variety of devices available in the market.
Even from the internal view of the financial institutions (Branch FrontOffice), collaborators from inside the bank will have the same interface than the clients to facilitate operations.
Portal management, a new web experience
Omnibanca allows the creation and maintenance of portals (public and private) in an agile and simple way, thanks to the content processor incorporated in the tool.
You can make a public website with a unique user experience that adapts to the users’ preferences and needs through personalized content and responsive designs, to guarantee a fluid and consistent experience regardless of which device the client is using. Or if you prefer, create a modern intranet that promotes collaboration, that can bring timely information to your employees to help them in their decision-making.
With Omnibanca you will be able to build public websites and internal portals with the same look & feel for an ideal experience. You can publish content in a dynamic way in your site, taking advantage of the content agent and revision sites, approval and publication of content in an automatized and programmed way.
Additionally, the portals managed through Omnibanca will help you know your client better because you will have an integrated and complete vision of all their interactions with your business.
Your collaborators will also enjoy the benefits of the omnichannel online banking
Bank’s branch offices are constantly transforming, from their traditional service models towards highly automatized business centers. That is why Omnibanca offers the necessary technology to contribute and improve branch offices’ role in the strengthening of the relation with your clients, through our “Bran FrontOffice” solution. It is a single desk for the management of activities supported by your different systems. That way, your bank representatives can focus on the tasks that actually generate value and bring a renovated client experience.
Your company can also incorporate you Contact Center into the Omnibanca experience, with a tool designed to meet your final goal: making the contact between your clients and the bank easier. Increase your customer service quality using our solution, allowing them to make searches and transactions using different avenues, while feeling satisfy by seeing their demands being resolved easily and effectively.
Get ready for our robust, powerful and scalable platform!
We want to give our clients a consistent and connected experience through our different channels, and that is why creating new projects every time that new digital channels come up is not the best alternative for your business. Having a single platform that shares and reuses capabilities is the best solution to grow in a structured way, without affecting performance and operative costs.
Omnibanca orchestrates processes through channels and maintains connectivity with different back-end systems, making your contact points consistent and agile for future demands on your banking platform.
Omnibanca is the ideal ally for the implementation of your digital strategy, because we eliminate silos while connecting all digital banking channels with the back-end apps (banking core, payment apps, CRM, among other). We make access to services easier from a single location and through a single connection, this positively impacts the efficacy and efficiency of your business’ processes, simplifies the IT structure, reduces operative costs, and unifies your client’s data in a single source.
Get to know your clients better and anticipate their needs
Every day clients are more demanding and harder to make loyal, that is why having a vision that allows us to get to know them better and anticipate their needs is vital. With Omnibanca this is possible thanks to our unified channels and their connectivity to your back-end applications. You will have precise and up-to-date information about your clients which will help you provide a better service, optimize decision making and improve the sale process of your products and services.
With Omnibanca, each banking channel can be transformed into an efficient communication tool that improves client experience and maximizes the opportunity for selling your services. This is done thanks to the campaign management module that allows the segmentation of clients which will provide you with the basic information about that clients group, their behavior and the interaction between the client and each one of your channels, so you can target campaigns to each client group with products that align with their needs and preferences. This will help you improve respond numbers and the effectiveness of your campaigns, while also positively impacting your client experience and your sales. Our analysis tools will allow you to evaluate the results of your campaigns, so you can adjust them and obtain better results.
Trust and security for all your clients
The digital channels that make up Omnibanca provide you with tools that will allow you to appropriately protect your clients’ data.
The security of your clients must be a top priority, but it is hard to find a balance that allows you to meet security regulations and clients’ demands for faster access and simpler banking operations. That is why Omnibanca implements different identification functionalities, that allow clients to choose between signing up using a username and password or through the use of their digital prints. We also incorporated additional security options like: tokens and two-factor identification.